Irisbag Wholesale

Office: +8618605792699

Factory: +8618605792699

Refund and Returns Policy

  • Irisbag Wholesale
  • Refund and Returns Policy

    • RETURN AND EXCHANGE POLICY

    Last Updated: 7/14/2022

    Thank you for shopping at irisbag.com

    If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

    The following terms are applicable for any products that you purchased with us.

     

    INTERPRETATION AND DEFINITIONS

    Interpretation

    The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

    Definitions

    For the purposes of this Return and Exchange Policy:

    Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to irisbag.com Located at 309.Tian Bao Road Yiwu China 322000, CN.

    Goods refer to the items offered for sale on the Service.

    Orders mean a request by You to purchase Goods from Us.

    Service refers to the Website.

    Website refers to My Site, accessible from irisbag.com

    You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    GENERAL RETURN POLICY

    Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

    You are always required to ship back the items by following the shipping instruction:

    When we receive the specific information of the inquiry, after we communicate the specific details of the product, we will design and produce according to the customer’s needs, and we will generally deliver the goods within 7-10 days after receiving the inquiry. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

    REFUND POLICY

    In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

    • The product must have the receipt or proof of purchase

    If the product you have received turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

    After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase.

    HOW TO INITIATE A RETURN

    If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

    Email Address: Kerry@irisbag.com

    You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.